Privacy policy

🔐 THE SHIPPING LOUNGE™

Privacy Policy

Effective Date: March 16, 2026

The Shipping Lounge™ (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information obtained through our website, in-store services, and business operations.

Information We Collect

We may collect the following types of information when you use our services:

Personal Information

  • Name

  • Address

  • Email address

  • Phone number

Identification Information (When Required)

For certain regulated services, we may collect and verify government-issued identification, including but not limited to:

  • Shipping services (identity verification)

  • Mailbox rentals (USPS Form 1583 requirements)

  • Package pickup

  • Notary services

  • Workspace or chair rentals

📌 Identification is collected only when required for security, compliance, or fraud prevention.

How We Use Your Information

We use collected information to:

  • Provide requested services

  • Verify identity and prevent fraud

  • Comply with USPS, carrier, and legal requirements

  • Process payments and issue receipts

  • Communicate service notifications

  • Respond to inquiries or disputes

  • Maintain internal records and compliance logs

We do not sell or rent your personal information.

USPS & CMRA Compliance

For mailbox and mail-receiving services:

  • We collect information required by the United States Postal Service (USPS)

  • USPS Form 1583 requires identity verification and record retention

  • Information is used strictly for authorization and compliance

Unauthorized mail is returned to sender in accordance with USPS regulations.

Information Storage & Security

We take reasonable steps to protect your information, including:

  • Secure storage of records

  • Limited staff access

  • Physical and administrative safeguards

Identification records are retained only as long as required by law, regulation, or operational necessity.

Sharing of Information

We may share information only when necessary:

  • With carriers (USPS, UPS, FedEx, DHL) to complete services

  • With payment processors to process transactions

  • When required by law, subpoena, or lawful request

  • To protect our business from fraud or security threats

We do not share information for marketing purposes.

Payment Information

Payment details are processed securely through third-party payment providers.
The Shipping Lounge™ does not store full credit card numbers.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate and truthful information

  • Updating contact or authorization details as needed

  • Complying with service rules and regulations

Failure to provide required information may result in service refusal.

Your Rights

You may request:

  • Access to your personal information

  • Correction of inaccurate information

  • Clarification of how your information is used

Requests may be limited where retention is required by law or regulation.

____________________________________________________________________________________________

SMS Privacy Policy

SMS Consent Communication:

The information 839-216-5100 obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

 

The Shipping Lounge™ does not sell or share phone numbers with third parties for marketing purposes.

Policy Updates

This Privacy Policy may be updated at any time without prior notice.
The most current version will always be available on our website.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

The Shipping Lounge™
631-2 Promenade Place, Columbia, SC 29229
info@shippinglounge.com

✅ CLICK SAVE

That completes your Privacy Policy.