Terms of service

📜 THE SHIPPING LOUNGE™

TERMS OF SERVICE

The Shipping Lounge LLC ("Company," "we," "us," "our") provides shipping, mail receiving (virtual and physical mailboxes), package pickup, fax, printing, and notary services. By using our services, you agree to these Terms of Service. Please read them carefully.

  1. SERVICES PROVIDED

We provide services subject to all applicable federal, state, and local laws, including USPS, UPS, FedEx, and DHL regulations. Services include but are not limited to:

  • Shipping and package handling
  • Virtual and physical mailboxes (CMRA-compliant)
  • Package pickup and delivery
  • Fax services
  • Document printing
  • Notary services
  1. ELIGIBILITY AND ACCOUNT SETUP

You must provide accurate, complete, and truthful information to open an account. For mail-receiving services, we collect government-issued identification per USPS Form 1583 requirements and anti-fraud compliance. Failure to provide required information may result in service refusal or account suspension.

  1. TEXT MESSAGE COMMUNICATIONS (SMS)

By enrolling in our services, you consent to receive text messages from The Shipping Lounge LLC, including:

  • Account sign-in PINs (one-time codes for portal access)
  • Package-ready and pickup notifications
  • Service-related announcements

To opt in, manage preferences, or update your contact information:
https://www.shippinglounge.com/pages/sms-sign-up

Message frequency varies based on your account activity and services used. Message and data rates may apply depending on your mobile carrier plan. You may opt out at any time by replying STOP to any message. For help or questions, reply HELP to any message or contact us directly at (839) 216-6602 or info@shippinglounge.com.

Your phone number and SMS consent are protected under our Privacy Policy and will not be shared with third parties for marketing purposes.

  1. CUSTOMER RESPONSIBILITIES

You are responsible for:

  • Providing and maintaining accurate contact information
  • Safeguarding your account PIN and login credentials
  • Complying with all applicable laws and service rules
  • Notifying us immediately of unauthorized account access
  • Paying all fees for services rendered
  • Complying with USPS, carrier, and facility rules
  1. PAYMENT AND BILLING
  • Payment must be received before most services are rendered unless otherwise agreed in writing
  • We accept major credit cards and payment methods displayed at checkout
  • You authorize charges to your payment method for all services rendered
  • Late payments may result in service suspension or account closure
  • Refunds are issued per our published refund policy on our website
  1. MAIL AND PACKAGE HANDLING
  • We use reasonable care to protect items in our custody, but are not liable for loss, theft, or damage beyond our control
  • Carriers (USPS, UPS, FedEx, DHL) are responsible for delivery delays or undelivered items
  • Unclaimed items may be returned to sender or discarded after 30 days per service agreement
  • We comply with all postal regulations and carrier rules
  1. LIABILITY AND INDEMNIFICATION

The Company is not liable for:

  • Loss, theft, or damage to items in our care beyond reasonable control
  • Delayed, undelivered, or misdirected mail or packages (carrier responsibility)
  • Service interruptions due to circumstances beyond our control (weather, power outages, carrier delays)
  • Indirect, incidental, or consequential damages
  • Data breaches or security incidents beyond reasonable industry standards

You agree to indemnify and hold The Shipping Lounge LLC harmless from any claims, damages, or costs arising from your use of our services or violation of these terms.

  1. PRIVACY AND DATA PROTECTION

Your personal information is handled according to our Privacy Policy: https://www.shippinglounge.com/policies/privacy-policy

  • We do not sell or share your phone number or personal data for marketing purposes
  • Information collected is used solely to provide services and maintain compliance
  • Government-issued identification is retained per USPS and anti-fraud requirements
  • SMS consent data is stored securely and protected under industry standards
  1. DISPUTE RESOLUTION

Any disputes arising from these terms or our services shall be governed by the laws of South Carolina and subject to the jurisdiction of courts in Richland County, South Carolina. You agree to attempt resolution through good-faith communication before pursuing legal action.

  1. MODIFICATIONS TO TERMS

We may update these terms at any time without prior notice. Your continued use of our services after updates constitutes acceptance of new terms. The current version is always available on our website and in your account settings.

  1. CONTACT INFORMATION

For questions, complaints, or account support:

The Shipping Lounge LLC
631-2 Promenade Place
Columbia, SC 29229

Phone: (839) 216-6602
Email: info@shippinglounge.com
Hours: Monday–Friday, 9 AM–6 PM EST

EFFECTIVE DATE: July 8, 2026
LAST UPDATED: July 8, 2026
ENDTERMS