Shipping policy

📦 THE SHIPPING LOUNGE™

Shipping Policy

Shipping Services Only

The Shipping Lounge™ does not sell or ship retail products through this website.

All shipping services provided are customer-requested shipping services, where customers bring their own items to be packed and shipped using third-party carriers.

Carriers Used

Customer shipments may be processed through:

  • United States Postal Service (USPS)

  • UPS

  • FedEx

  • DHL (international shipping, where available)

Carrier availability may vary by service type and destination.

Customer Responsibility

Customers are responsible for:

  • Declaring accurate package contents

  • Providing correct recipient information

  • Complying with carrier and legal requirements

  • Selecting desired shipping speed and insurance (if applicable)

The Shipping Lounge™ does not guarantee delivery times or transit outcomes.

Processing & Drop-Off

Shipping services are performed:

  • In-store

  • During business hours

  • After payment is received

  • After required identification is verified

Once a package is accepted and processed, it is transferred to the selected carrier.

Delivery Times

Delivery timelines are determined by the carrier selected.

The Shipping Lounge™ is not responsible for delays, missed delivery dates, or service interruptions caused by:

  • Weather

  • Customs

  • Carrier operations

  • Incorrect addressing

  • Acts beyond our control

Insurance & Claims

Carrier insurance options may be available at the time of shipment.

Customers are responsible for:

  • Selecting insurance coverage

  • Filing carrier claims when applicable

The Shipping Lounge™ may assist with documentation but does not guarantee claim approval.

Lost or Damaged Shipments

Once a shipment is handed over to the carrier:

  • The carrier assumes responsibility for delivery

  • Claims must be handled through the carrier’s process

Service fees charged by The Shipping Lounge™ are non-refundable.

Prohibited & Restricted Items

We reserve the right to refuse shipment of items that are:

  • Prohibited by carriers

  • Illegal or hazardous

  • Improperly declared

  • Unsafe or suspicious

Service Refusal

The Shipping Lounge™ reserves the right to refuse shipping services at any time for compliance, safety, or regulatory reasons.

Policy Updates

This Shipping Policy may be updated at any time without prior notice.
The most current version will be posted on our website.