FAQs & Shipping Rules

The Shipping Lounge™

Important Notice:
Please review our FAQs & Shipping Rules before purchasing services.

🚚 SHIPPING SERVICES

Do you sell or ship products?

No. The Shipping Lounge™ does not sell or ship retail products.

We provide shipping services only. Customers bring their own items to be packed and shipped using third-party carriers.

Is ID required to ship a package?

Yes. ID is required for every shipment. No exceptions.

We must know who is shipping a package before it can be shipped.
If we cannot verify the shipper’s identity, we cannot ship the package.

What type of ID is required?

A valid government-issued ID, such as:

• Driver’s license

• State ID

• Passport

Why do you require ID for shipping?

Requiring ID protects:

• Customers

• Carriers

• Our business

Shipping facilities are required to know who is shipping a package to prevent fraud, prohibited shipments, and legal issues.

What information do you keep from my ID?

For shipping services, we verify identity and may record:

• Customer name

• ID type

• Date of shipment

We do not store full ID scans unless required by law or regulation.

Can I ship a package for someone else?

Only if:

• You are present

• You provide valid ID

• You accept responsibility for the shipment

Anonymous shipping is not permitted.

What items cannot be shipped?

We reserve the right to refuse shipment of:

• Illegal items

• Hazardous materials

• Prohibited carrier items

• Undeclared or suspicious contents

Customers are responsible for accurately declaring package contents.

Do you inspect packages?

No. We do not open or inspect packages.

However, we may refuse service if contents are unclear, improperly declared, or violate carrier or legal requirements.

Do you offer international shipping?

International shipping may be available through select carriers.

Customers are responsible for:

• Accurate customs declarations

• Duties, taxes, and delays

International shipments are subject to customs and carrier rules.

Are shipping services refundable?

Shipping services are non-refundable once processed, unless the carrier issues an approved refund.

Carrier policies apply.

📬 MAILBOX & MAIL RECEIVING SERVICES

Do you offer mailbox rentals?

Yes. Mailbox services are available subject to USPS approval and compliance requirements.

Is USPS Form 1583 required?

Yes. No exceptions.

USPS Form 1583 must be completed and approved before we can accept or release mail.

Can mailboxes be shared?

No. Mailboxes may not be shared.

Only individuals listed and approved on USPS Form 1583 are authorized to receive mail.

What happens if mail arrives for an unauthorized name?

Mail addressed to anyone not listed on the approved Form 1583 will be:

• Returned to sender

• Marked as Not Authorized

No exceptions.

What if mail has multiple names on it?

All names listed must be authorized.
If any name is not authorized, the mail will be returned.

Is ID required to pick up mail or packages?

Yes. ID is required for all mail and package pickups. No exceptions.

This protects against theft and fraud.

How will I know when my mail arrives?

Customers may receive notifications as a courtesy once mail arrives after proper authorization is on file.

Notifications do not replace pickup responsibility.

💳 PAYMENTS & GENERAL POLICIES

Do you offer “pay later” services?

No. All services must be paid in full before processing.

Can services be refused?

Yes. We reserve the right to refuse service for:

• Missing or incomplete documentation

• Non-compliance with rules

• Security or regulatory concerns

• Abusive or disruptive behavior

⚖️ IMPORTANT DISCLAIMERS

• The Shipping Lounge™ is an independent business

• We are not affiliated with the United States Postal Service

• We do not provide legal advice

• We do not guarantee delivery times or carrier outcomes

FINAL NOTICE

If required identification, authorization, or documentation is not provided, services will not be performed.

This policy protects our customers, staff, and business.